Ritan North Road & Ritan high Street,Chaoyang District Opposite the Ritan Park North Gate,Chaoyang District
Reviews and Ratings
Reviews from guests about their experience.
82%
loved their spa retreat and can’t wait to return.
8.2/10
Great
Rooms
7.2
Location
8.6
Service
6.8
Dining
7.2
Guest reviews
8.2/10
based on 5 reviews
8.5
8.5/10 based on 251 reviews
Jamie
United States of America,
March
2025
6.4/10
The location of Crowne Plaza Beijing Chaoyang U-Town is fantastic, being close to a bustling mall which is great for food and shopping. but the room temperature issues made my stay less comfortable than I had hoped. The breakfast was impressive, featuring a mix of local and American dishes, which I really enjoyed.
Rooms
7.0
The rooms are quite nice and spacious, with a luxurious bathroom. however, I found them too warm for comfort, and it was tricky to regulate the temperature.
Service
8.0
The staff were generally very nice and responsive. though language barriers sometimes made communication a bit challenging.
Location
9.0
The hotel's location is excellent, making it easy to reach various attractions. and the nearby U-Town mall is a definite plus.
Dining
8.0
Breakfast was excellent with a huge variety, freshly prepared each morning. although I wished there were a bit more fresh fruit available.
Facilities
7.0
The hotel offers good facilities, but I was disappointed by the lack of 24/7 room service.
Jessica
United States of America,
January
2025
5.8/10
I had a mixed experience at Crowne Plaza Beijing Chaoyang U-Town. While the hotel boasts large, comfortable rooms with decent amenities and an impressive swimming pool, I faced challenges with the room's temperature and some service issues. Additionally, the hotel's location near a department store was convenient, but the busy mall environment reduced privacy during my stay.
Rooms
7.0
My room was large and super comfortable, featuring an oversized bathroom with a tub and separate rain shower. However, the heat issue made it hard to relax fully.
Service
6.0
The staff were generally helpful, but I felt they could've done more about the temperature issue, as the response was a bit lacking and I was offered a non-effective cooling unit.
Location
9.0
The location is excellent, right next to a mall with diverse dining options and shopping, making it very convenient to get around Beijing.
Dining
7.0
I found the dining options to be a good mix of Western and Chinese dishes, although I wish there were more fresh fruit choices available.
Facilities
9.0
The gym facilities were solid, equipped with a sauna and steam room, plus the swimming pool was the biggest I've seen in a hotel, allowing for real swimming.
Tom
United States of America,
November
2024
6.8/10
I had a pleasant stay at Crowne Plaza Beijing Chaoyang U-Town. The hotel is in a great location, with a mall nearby that offers plenty of dining and shopping options. The facilities, like the gym and indoor pool, were excellent. However, the communication regarding room type could be improved, and I did experience some issues with housekeeping. Overall, I would consider staying here again. 😊
Rooms
8.0
The room was spacious and clean, with comfortable beds and good temperature control. The bathroom had strong water pressure and was well-equipped, although it could use some modernization.
Service
7.0
While most staff were friendly and eager to assist, I faced issues regarding my room type and some confusion with the housekeeping responses.
Location
9.0
The hotel is excellently situated next to U Town mall, providing easy access to subway stations and various local eateries.
Dining
8.0
I enjoyed the breakfast options; the mix of traditional Chinese dishes and American fare was good and set the tone for my day.
Facilities
8.0
The facilities included a gym and an indoor pool, both of which I found to be well-maintained and enjoyable.
Raymond
United States of America,
November
2024
6.8/10
I had a mixed experience at the Crowne Plaza Beijing Chaoyang U-Town. While the rooms were spacious, clean, and comfortable, the breakfast service left much to be desired, with unhelpful staff and limited food options. The hotel's location near U-Town was a big plus, making it convenient for shopping and dining.
Rooms
8.0
The rooms were lovely, spacious, and clean with great temperature control. However, I did notice some signs of aging in the furnishings.
Service
6.0
The check-in staff were incredibly kind and helpful, but unfortunately, the breakfast team was quite unresponsive and rude. It felt frustrating at times.
Location
7.0
The hotel is in a good spot, right next to a shopping complex which is very convenient, although I found it a bit boring beyond that.
Dining
5.0
Breakfast had a good spread, but many dishes were empty, and some food seemed to have been sitting out for too long, which was disappointing.
Facilities
7.0
I enjoyed the spa, which had great therapists, and the gym was well equipped. However, the internet was inconsistent, which was a hassle.
Gary
United States of America,
October
2024
5.4/10
My stay at the Crowne Plaza Beijing Chaoyang U-Town was largely positive with a fantastic location near shopping malls, making it easy to explore. The room was spacious and clean, although I faced some challenges with the air conditioning being turned off in winter. The staff were generally helpful, but language barriers with some of them were noticeable at times. Overall, I'd consider returning for future trips, but improvements in communication could enhance the experience.
Rooms
6.0
The room was quite spacious and clean, equipped with necessary amenities. However, the air conditioning was very limited, making it uncomfortable at times due to the winter restrictions.
Service
7.0
While most staff were friendly and eager to help, the language barrier made some interactions challenging. Frank, the concierge, deserves special mention for his excellent English and assistance.
Location
9.0
The hotel is conveniently located near U-Town mall and the subway, which was perfect for my business meetings and leisure activities.
Dining
8.0
The breakfast buffet offered a good selection of both local and western dishes, which I enjoyed. Dining at the mall nearby also presented many options.
Facilities
7.0
The amenities, including a gym and pool, were well kept, but room service limitations could be improved. Overall, the facilities were satisfactory.
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Crowne Plaza Beijing Chaoyang U-Town By Ihg - Within 30 Minutes To Forbidden City By Metro Hotel20.04
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21.04.2025